Page 69 - Avron_2023 Food Catalogue_Regional

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TERMS, CONDITIONS & ORDERING INFORMATION
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REGIONAL OFFICE INFORMATION SPECIAL ORDERS
Ontario: Quebec: British Columbia: A limited number of our available items are not stocked in our warehouses,
T: 905.761.9752 T: 514.904.0575 T: 604.526.1482 as they are built to order, or require a colour selection. These Special
TF: 1.800.997.9752 TF: 1.855.535.0575 TF: 1.877.773.9993 Order products require a 50% deposit, and are subject to a restocking
F: 905.761.9754 F: 514.904.0658 F: 604.525.1293 fee of 50% if cancelled after 24 hours upon confirming the order. These
TFF: 1.800.595.9754 E: avronquebec@avron.ca E: saleswest@avron.ca items are subject to an estimated 6-8 weeks delivery time. Some sensory
E: sales@avron.ca products are subject to an estimated 10-12 week delivery time.
Call Customer Service for more information.
OPENING AN ACCOUNT
It is easy to open an account. Call our Customer Service Department at DISCOUNTS
your nearest branch. Generally, we can create an account immediately, or Take advantage of our 3% discount on all orders over $300.00, before
you may fill out a credit application and email or fax the form to the branch taxes and shipping, to meet your budget needs. Some restrictions apply*.
office. *Does not include clearance and/or featured flyer prices that have already been discounted.
TERMS OF PAYMENT SHIPPING INFORMATION
New Accounts must be prepaid in full by any of our accepted payment Avron ships to everywhere in Canada; by our own trucks within the
methods: specified delivery service areas in the Greater Toronto Area, and by a
EFT: Direct deposit courier or cartage company to all outside delivery service areas. For more
information regarding specified delivery areas as well as our shipping
PAD: Pre-Authorized Debit prices and promotions, please visit www.avron.ca/en/shipping-delivery.
Credit & Debit Cards: Visa and Mastercard
Interac: E-transfer BACKORDERS
Bill Payment: Our Payee Name is Avron Foods Limited. Avron prides itself in shipping complete orders. However, in case of any
shortages, customers will be informed. If items are not available or become
Cheque: Our Payee Name is Avron Foods Limited. discontinued by the manufacturer, Avron has the right to cancel any
Personal orders must be prepaid by Visa, Mastercard or Cash only. backorders. Items not in stock at the time of processing your order will be
Overdue accounts will be charged 2% per month on past due amounts. shipped when available and invoiced separately.
For established accounts, terms are net 21 days from date of invoice. Some restrictions apply.
Some restrictions apply.
RETURN POLICY
WAYS TO ORDER Your satisfaction with your purchase is important to us, and we want you to
When placing an order, it is recommended that you include the product be happy with the product you received. We recommend inspecting orders
code numbers that appear in our catalogue or website. You can easily immediately upon receipt and contacting our Customer Service Department
order by phone, fax, email or online. within 24 hours if there are any issues or discrepancies with your shipment.
Failing to make a claim within the appropriate timeframe may result
Phone: Call your nearest branch either local or toll free to place your order, in couriers denying liability for damages. All returned product must be
Monday through Friday 8:30am - 5:00pm. After hours and on holidays, unopened in its original packaging and saleable condition; a 50% restocking
please leave your name and a call back number and one of our Customer fee applies to all items being returned or cancelled. In order to process
Service Associates will return your call the next business day. your return quickly, and to ensure your account is credited correctly, every
Fax: Fax your nearest branch either local or toll free (if available) to place return must be authorized by our Customer Service Department, and
your order, 24/7. Please include the following information to ensure accompanied by an RMA (Return Merchandise Authorization) form. Any
accurate shipments: your name, company name, phone number including returns sent without this form may not be adjusted accordingly. In order to
area code, any specific shipping information, product codes and quantities. avoid any errors, please verify your order before calling, faxing or emailing
Email & Mail: Send to your nearest branch, using the correct email address it to our office. Customers are responsible for shipping charges to return
products ordered in error.
listed above.
Phone & Fax: Contact your local branch. Phone numbers are listed at the
Online: www.avron.ca top of the page in the Regional Office Information section.
Email: customer_care@avron.ca
PRICES Photos may be required for returns or damaged items.
Catalogue and online prices do not include the cost of transportation or
any applicable taxes. All prices shown are in Canadian funds. WARRANTIES
Price Match Guarantee: We’ll match any competitor’s regular or advertised An invoice must be provided by the customer for items that are covered
price on an identical in-stock item (brand, size, model number). Show by a manufacturer’s warranty, (i.e. structural damage under normal use).
us confirmation of the lower price via flyer or online on the competitor’s Photographs may be required to support warranty claims. Carefully follow
website before you order and we’ll adjust the price. Some conditions apply. instructions of cleaning and taking care of your products.
Some restrictions apply.
TAXES
For Canadian Customers: Goods & Services (GST), Harmonized Taxes PRODUCT AVAILABILITY AND PRICING
(HST) and/or (PST/QST) will be added to orders where applicable. Every attempt will be made to offer goods at the prices listed, and to
Tax-Exempt Customers must provide tax exemption numbers (cards). For maintain product availability. However, due to market and currency
your reference, our business numbers are: Toronto 87021 7551 RT0001; fluctuations, Avron reserves the right to discontinue items or change
Québec 853470904RT0001 (GST) et 1218110581TQ0001 (QST); British prices without notice. Some products may not be exactly as illustrated.
Columbia 79110 7121 RT0001. Colour availability may be subject to change. E & O E.
Name ________________________________________________ Signature ______________________________________________________ Date _______________________________