Page 62 - Avron_Furniture-Catalogue

Your Experience

The Essentials Quick Tip When picking out your items, it’s super helpful to jot down the
product code numbers you’ll find in our catalogue or website. It helps us
get you exactly what you’re looking for!
HOW TO REACH US Phone Orders:

Ontario T: 905.761.9752 TF: 1.800.997.9752 F: 905.761.9754 Feel free to ring up your closest branch, either local or toll-free, Monday to
TFF: 1.800.595.9754 E: sales@avron.ca Friday between 8am and 5:30pm in Ontario and 9am to 5pm in QC and BC.
Quebec T: 514.904.0575 TF: 1.855.535.0575 F: 514.904.0658 If you happen to call after hours or on holidays, no worries! Leave us your
E: avronquebec@avron.ca name and a number to reach you at, and our friendly Customer Service
British Columbia T: 604.526.1482 TF: 1.877.773.9993 Associates will get back to you the very next business day. Sending a Fax
You can fax your nearest branch at any time, day, or night. To make sure
F: 604.525.1293 E: saleswest@avron.ca everything goes smoothly, please include your name, the name of your
HOW TO GET STARTED company, your phone number (area code and all), any special shipping
We’re thrilled you’re considering partnering with us! Starting your journey instructions, and, of course, the product codes and quantities you’re
interested in.
with us is a breeze. Our Customer Success team will help you set up your
account. Most of the time, we can get your account up and running right Email & Traditional Mail:
away. We can’t wait to work with you and provide the top-notch service Simply shoot an email or drop a mail to your closest branch using the
you deserve! appropriate contact information and include your contact’s name and
phone number as well as account number if you have one.
MAKING THINGS EASY - YOUR PAYMENT OPTIONS Order Online:
Our mission is to make the business side of things as smooth as possible. Visit our website at www.avron.ca and follow the easy steps to place
Here’s the lowdown on how we handle orders and payments: your order right from the comfort of your own device! Please reach out to
For Your First Order: To kick things off, we kindly ask that you prepay for customer service or your account manager for support.
your first order using any of the payment options we offer. Once that’s
done, you’re welcome to explore more flexible payment terms for future WHAT YOU NEED TO KNOW ABOUT TAXES
orders. For Canadian Customers: Goods & Services (GST), Harmonized Taxes
Ways to Pay: (HST) and/or (PST/QST) will be added to orders where applicable. Tax-
Exempt Customers must provide tax exemption numbers (cards). For your
• EFT: Feel free to use Direct Deposit, it’s like a virtual handshake! reference, our business numbers are Toronto 870217551 RT0001; Québec
• PAD: Pre-Authorized Debit is a hassle-free way to make sure everything is 853470904RT0001 (GST) et 1218110581TQ0001 (QST) British Columbia
taken care of. 791107121 RT0001.
• Credit & Debit Cards: We accept Visa and Mastercard because classics ALL ABOUT SPECIAL ORDERS
never go out of style. We offer a select range of items that are on special order. Because
• Interac: E-transfers work for us, too! these items are ordered especially for you, any returns come with a

• Bill Payment: If this is your method of choice, just look us up under Avron 50% restocking fee. If you have a change of heart after confirming your
special order, we totally get it—things happen! Just keep in mind that
Foods Limited. cancellations made more than 24 hours after confirmation will require a
• Cheque: Old school? No problem! Make it payableto Avron Foods Limited. 50% restocking fee. This is simply because these specially ordered items
• Financing Options: Need a bit more flexibility? are unique to your order and can’t easily be returned to our regular stock.
We offer financing through our trusted partners. For more details, our When it comes to delivery timelines, we aim to get your special order
to you within an estimated 6-8 weeks. For some of our more intricate
Customer Success Team is here to help. Home Delivery Orders: For those sensory products, the crafting process takes a bit longer—so please
special, non-business orders, we can accept Visa or Mastercard. expect an estimated delivery time of 10-12 weeks for these items.
Overdue Accounts: We get it, sometimes life happens. But please note,
any overdue amounts will have a 2% monthly charge. For Our Partners: If YOUR BONUS: SAVE 3% ON ORDERS OVER $300
you’ve been with us for a while, you’ll benefit from net 21-day terms from We know that every penny counts, especially when you’re managing a
the date of your invoice. A Quick Heads-Up: There might be some specific childcare facility. That’s why we’re excited to offer you a 3% discount on
circumstances that come with their own rules, but we’ll make sure to keep all orders that exceed $300.00, before taxes and shipping. This is our little
you in the loop. way of saying thank you for choosing Avron and helping you meet your
budget goals. Please note, our discount doesn’t apply to clearance items
YOUR FIRST ORDER: A STEP BY STEP... or products already discounted in our featured flyers and campaigns.
We’re thrilled to welcome you to our community. For your very first order, We’re sure you understand that those goodies are already offered at rock-
we kindly ask that you prepay the total amount. You have a world of bottom prices. We hope this special offer adds a little sunshine to your day
choices on how to do that—whether it’s by phone, fax, email, or online. and helps you get the most out of your budget!

62 Head Office: 1.800.997.9752 | Eastern Region Office: 1.855.535.0575 | Western Region Office: 1.877.773.9993