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VALUE & SAVINGS: HOW WE MAKE YOUR BUDGET SMILE customer_care@avron.ca Sometimes, we might ask for photos to better
When you’re browsing our catalogue or taking a digital stroll through understand any issues with returns or damaged items. We’re always here
our online store, please note that the prices you see are all in our home to help you out and make sure you’re happy with your experience!
currency—good ol’ Canadian dollars. But keep in mind, these prices are
just the starting point. They don’t include any shipping costs or applicable YOUR DELIVERY: COAST TO COAST IN CANADA
taxes. No worries though, we’ll make all that clear when you’re checking We bring our quality childcare supplies right to your doorstep, wherever
out. Change is the only constant. While we aim to give you the most you are in this beautiful country. If you’re located in the Greater Toronto
competitive prices and occasional special discounts, it’s good to know Area, you’re in for a special treat! Our very own Avron trucks will personally
that these can change from time to time. Rest assured, we’re always ensure your items arrive safely and efficiently. For our amazing customers
striving to offer you great value and exceptional service. outside the GTA, we’ve got you covered too, through our trusted courier
and cartage partners. Curious about where exactly we deliver or interested
OUR PRICE MATCH PROMISE in our shipping costs and special promotions? Feel free to visit our website
We’re committed to offering you the best possible value, and we’re happy www.avron.ca/en/shipping-delivery for all the details you’ll need.
to have a Price Match Policy to prove it! If you’re looking to buy something
from us and you find the same item at a lower price somewhere else BACK ORDERS
in Canada, we’re open to matching it. Just make sure that the item you We’re super committed to getting your complete order to you, right when
want to price match is the same brand, size, and model, and all other you need it. We understand how important it is for your childcare centre
details match up (before tax). Unfortunately, we can’t price match sale to have all the supplies in place. If, for some reason, we can’t fulfill an item
or discounted items from other stores, and we can only compare with in your order, we’ll make sure to let you know ASAP. Sometimes, though,
our direct competition operating in Canada. Need to prove the price items may be out of stock, or the manufacturer decides to discontinue
difference? No worries! A quick link to the product, a snapshot of an ad, them—things that are out of our control. When that happens, we reserve
or an official quote from the competitor will do. Just make sure to bring the right to cancel any pending backorders for those items. Don’t worry,
it up at the time you’re making your purchase. Also, the item needs to though! Any items that are temporarily out of stock will be shipped to you
be available both with us and the competitor for the price match to be as soon as they’re available. We’ll handle the invoicing separately, so it’s
possible. Now, we might have to limit the quantities we can price match, easy and transparent for you. There could be some restrictions that apply,
especially for bulk purchases, just to keep things fair for everyone. We also but we’ll always do our best to make your Avron experience smooth and
need to consider any extra costs like delivery when comparing prices. Oh, hassle-free.
and one more thing: our food category items are the exception to this rule;
they can’t be price matched. If you want to go ahead and request a price YOUR PEACE OF MIND: OUR WARRANTY PROMISE
match, it’s super easy! You can call your account manager or shoot them We know you trust us to provide quality products, and we stand by that
an email. We’ll guide you through the quick process. Lastly, while we aim promise! If one of your items encounters a hiccup and is covered by a
to accommodate as many price match requests as we can, there might manufacturer’s warranty (like structural damage during everyday use),
be instances when we have to decline. We also reserve the right to update we’re here to help. All we ask is that you keep your invoice handy for
this policy as we see fit to make sure it’s fair for everyone involved. verification—consider it your golden ticket to peace of mind. Sometimes
a picture is worth a thousand words, so photos might be needed to make
HASSLE-FREE RETURNS BECAUSE WE GET IT sure we fully understand the issue. And hey, we know life gets busy, but
We truly care about your happiness and satisfaction with your purchase. following the care and cleaning guidelines for your products will make
The moment your package arrives, we recommend taking a little time to sure they stay in tip-top shape for the long haul. Some limitations do apply,
make sure everything is as you expected. If something isn’t quite right, just but we’ll always work with you to find a solution that leaves you smiling.
reach out to our friendly Customer Success Team within the first 24 hours.
This ensures that we can hold our shipping partners accountable for any PRODUCT AVAILABILITY & FAIR PRICING
hiccups during the delivery process. If you need to send something back, We do our best to make sure you get the products you love at the prices
we ask that it comes back to us unopened, and in the same condition you see on our website. We understand that the items we offer are
you received it. That way, we can find it a new home. Please note that important to you and the children you care for. But you know how life
a restocking fee may apply to returned or cancelled items. To make the is—sometimes things change! Prices can shift due to market conditions
return process as smooth as possible for you, we ask that you get an RMA or changes in currency, and availability can vary. We’ll always aim to keep
(Return Merchandise Authorization) form from our Customer Success you in the loop if changes happen. Also, while we try to show our products
Team. This form is your golden ticket to ensuring that your account as accurately as possible, there might be tiny differences in colour or
gets credited accurately. Returns without this form might get lost in the appearance. And hey, if we make an error in our product details or pricing,
shuffle, and we don’t want that to happen! Before placing your order, we we promise to correct it as soon as we catch it. Thanks for being part
recommend double-checking it to minimize any errors. If you do end up of our Avron family and making this a community that inspires positive
ordering something by mistake, keep in mind you’ll be responsible for change!
the shipping charges to send it back to us. To reach us, just dial your
local branch. The phone numbers are easy to find in the Regional Office
Information section at the top of the page. Feel free to drop us an email at

63 Head Office: 1.800.997.9752 | Eastern Region Office: 1.855.535.0575 | Western Region Office: 1.877.773.9993